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Methods of Payment

We encourage online orders and accept Visa, MasterCard, American Express and Discover. Phone orders and payment by check or money order are also accepted. Purchase orders are accepted from schools, day care centers, hospitals, medical practices and camps. Contact us for details.

Security

Your information security is a priority. All transactions take place on a secure server, and your information is encrypted using Secure Sockets Layer protocol (SSL) before it is sent through the Internet. If you do not feel comfortable sending your credit card over the Internet, just contact us and we will be happy to fill your order over the phone.

Contact Information

We are committed to providing the highest level of customer service. Please do not hesitate to contact us with any questions or comments by email, phone, fax or US mail.

Contact by Email: info@safetysack.com
Contact by Phone: 866-721-6892
Contact by Fax: 866-489-0731
Contact by Mail: P.O. Box 2870, Ann Arbor, MI 48106-2870

Shipping and Handling

In the United States and Canada a shipping and handling charge of $4.95 will be applied to all orders under $50.00 while orders of $50.00 or more will be charged $6.95. International orders under $50.00 will be subject to an $8.95 shipping and handling charge while orders of $50.00 or more will be subject to a charge of $10.95. Contact us for shipping and handling charges for all orders over $100.00.

All orders will be shipped via United States Postal Service. Please allow 1 week for delivery. Contact us for rush orders.

Return Policy

We are confident you will be completely satisfied with SafetySack, but we offer a 15-day money-back guarantee if SafetySack does not meet your expectations. Shipping and handling charges are not refundable. We must be notified in advance of any return at which time we will issue a return authorization number.

Privacy Policy

We do not disclose or sell our customer database. The information we collect is solely for the purpose of processing and shipping orders. This information will allow us to completely fill an order and notify customers about an order's status. A confirmation notice for each order will be sent via email. A secure server is used to collect and process all orders.

Disclaimer

SafetySack is designed to be used by caregivers for children with severe food allergies and other life-threatening medical conditions. Due to the child-resistant safety lock feature, it should not be used by people who require emergency medication and are capable of administering this medication themselves.